Contract of Carriage & Service Guide

• Same-day, scheduled, and routed local courier delivery within Metro Detroit and surrounding Michigan service areas.
• Documents, parcels, freight, retail, medical (non-regulated), legal filings, and B2B logistics support.
• Service is curb-to-curb. Inside delivery, white-glove handling, or assembly are not included unless agreed in writing.

For the safety of our drivers, the public, and your shipment, the following items are strictly prohibited and will be refused at pickup or returned at the Shipper's expense if discovered after dispatch:

• Hazardous materials (HAZMAT) of any class — flammables, corrosives, explosives, oxidizers, radioactive, toxic, or infectious substances
• Firearms, ammunition, weapons, or weapon components
• Live animals, livestock, fish, insects, or any living organism
• Human remains, organs, body fluids, or biohazardous waste
• Illegal drugs, controlled substances, or unprescribed pharmaceuticals
• Cannabis, THC, CBD, or any cannabis-derived product
• Cash, bullion, precious metals, loose gemstones, negotiable instruments
• Lithium batteries shipped loose (installed in devices is acceptable)
• Fireworks, pyrotechnics, lighters, matches, propane, or compressed gas
• Perishables requiring temperature control beyond ambient
• Alcohol or tobacco unless pre-approved with valid license documentation
• Counterfeit, stolen, or contraband goods
• Any item prohibited by federal, state, or local law

By tendering a shipment to Lightning Deliveries, you certify that it contains none of the prohibited items above. Misrepresentation voids all coverage and may result in legal action and reporting to the appropriate authorities.

• Same-Day Express (2–3 hr): Pickup within 60 minutes of dispatch, delivery within 2–3 hours of pickup.
• Standard Same-Day: Delivered by end of business day on the date of order.
• Scheduled / Routed: Delivered in the agreed time window.
• All times are estimates and may be affected by traffic, weather, access, or recipient availability.
• Failed delivery attempts due to recipient unavailability, locked premises, or refused delivery may incur a re-delivery fee.

• Quoted price includes base fee, mileage, service-level surcharge, and freight insurance as itemized at checkout.
• Payment is due in full at booking. We accept all major credit and debit cards via secure processor.
• Cancellations made before driver dispatch: full refund. After dispatch: pickup fee applies.
• Wait time over 10 minutes at pickup or drop-off is billed at $1/minute.
• Address corrections or re-routes after dispatch are billed at the prevailing mileage rate.

• Shipper is responsible for proper packaging adequate for ordinary handling.
• Items must be sealed, labeled, and ready at the scheduled pickup time.
• Fragile, glass, ceramics, electronics, or artwork must be marked "FRAGILE" and packed accordingly. Items not properly packaged are carried at Shipper's risk.
• Shipper warrants legal ownership and the right to ship the item.

• Lightning Deliveries' liability for loss or damage is limited to the lesser of $100 or the declared value, unless additional declared-value coverage was purchased at booking.
• Freight insurance shown at checkout covers documented physical loss or damage caused by our negligence, up to the declared amount.
• We are not liable for: improperly packaged items, items prohibited under Section 2, consequential or indirect damages, lost profits, delays caused by force majeure, weather, traffic, road closures, civil unrest, or acts of God.
• Claims must be filed in writing within 7 days of delivery (or scheduled delivery date, if not delivered) to lightningdeliveries@proton.me with photos and documentation.

Lightning Deliveries reserves the right to inspect any shipment at any time and to refuse, return, or dispose of any item that violates this Agreement, threatens driver safety, or violates any law. Refused shipments may be returned to Shipper at Shipper's expense.

We collect only the information necessary to complete your delivery (names, addresses, phone, email, package details). We do not sell or share your data with third parties except as required to complete the delivery or comply with law.

This Agreement is governed by the laws of the State of Michigan. Any dispute shall be resolved exclusively in the state or federal courts located in Macomb County, Michigan.