1. Our Commitment

Lightning Deliveries LLC stands behind every delivery. If we fail to meet our service commitments, we will work with you to make it right.

2. Eligible Refunds

Service not performed: Full refund if we cancel or are unable to complete a booked delivery.
Significant delay caused by us: Partial refund or service credit may be issued, evaluated case-by-case.
Lost or damaged items: Handled in accordance with our Contract of Carriage.

3. Non-Refundable Situations

Delays caused by inaccurate addresses, recipient unavailability, or customer-provided information.
Delays caused by weather, traffic, road closures, or other events outside our control.
Cancellations after a driver has been dispatched (a dispatch fee may apply).
Completed deliveries that meet the agreed-upon service window.

4. How to Request a Refund

Email lightningdeliveries@proton.me or call (313) 424-2848 within 7 days of the delivery date. Include your booking reference, date of service, and a brief description of the issue.

5. Processing Time

Approved refunds are typically processed within 5–10 business days to the original payment method. Service credits are applied immediately upon approval.

6. Disputes

If you disagree with a refund decision, you may request a review by our owner, James Stalling. We are committed to fair, transparent resolution.

7. Contact

Questions? Reach us at lightningdeliveries@proton.me or (313) 424-2848.

Refund Policy